Contact Us — US Online Casinos

Got a question about one of the casinos we cover, spotted something that needs updating, or looking for responsible gambling support? This page explains how to reach our team and what kind of help we can point you towards.

How to Contact Our Team

The best way to reach us is by email at [email protected]. We read every message that comes in and try to respond within two working days. If your enquiry relates to a specific casino, bonus offer, or review, mentioning the name upfront helps us get you a useful answer faster.

We are an independent site and do not process deposits, withdrawals, or account issues directly — those matters need to go through the casino operator's own support channels, which are usually listed on their site as live chat, email, or phone support.

What We Can Help With

Questions about our reviews — If something in one of our comparisons of new online casinos, bonus breakdowns, or payment method guides is unclear, ask and we will clarify or point you to the right section.
Corrections — Casino terms, bonus offers, and licensing details change over time. If you notice something on the site that looks out of date, we want to hear about it so we can check it and update the page.
Content suggestions — If there is a topic around real money online casinos, banking methods, or state-by-state legality you would like us to cover in more depth, let us know.
Responsible gambling concerns — If you or someone close to you is struggling with gambling, tell us in your message and we will point you towards national and state-level support resources.
General feedback — Praise, criticism, or anything in between about how the site is organised or presented is welcome.

What We Cannot Help With

Because we do not operate any of the casinos featured on this site, there are some things outside what we can resolve directly:

Account logins, password resets, or verification (KYC) delays — contact the casino's own support team.
Deposit or withdrawal issues, including processing times or declined payments — these are handled by the casino's banking and support department.
Disputes over bonus terms, wagering requirements, or winnings — the operator's terms and conditions govern these, and their support team is best placed to review individual accounts.

If you are unsure who to contact for a particular issue, send us a message anyway and we will do our best to point you in the right direction.

Reporting a Concern About a Licensed Operator

If you believe a casino is not honouring its licence conditions, misrepresenting bonus terms, or otherwise acting outside what is expected of a regulated operator, let us know the details. We cannot investigate individual account disputes, but pattern reports from readers help inform how we review and rank operators, including in our coverage of options like Best Non GamStop Casinos 2026.

Responsible Gambling Support

If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please reach out for support rather than trying to manage it alone. National resources such as the National Council on Problem Gambling helpline are available around the clock, and most licensed US casinos offer built-in tools including deposit limits, time-outs, and self-exclusion. If you mention in your message that you are looking for this kind of support, we will share relevant contact points rather than casino recommendations.

How Quickly We Respond

Every message is read by a member of our editorial team — we do not rely on automated replies to close out enquiries. Most emails receive a response within two working days, though this can stretch slightly during busier periods. If your question is time-sensitive, please say so and we will try to prioritise it.

Whatever brought you to this page, thank you for taking the time to reach out. Clear, accurate information matters more in this industry than most, and reader feedback is a genuine part of how we keep our coverage useful.